Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

It’s depend on your country, on average it will take about 2 weeks for customer to receive it. Please refer to shipping information page for detail

How do I change my shipping address?

If you believe you have put wrong shipping address during checkout, contact us immediately within 24 hours at [email protected] with your name and order number. We can only update if we have not processed it.

How do I track the status of my order?

Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s).

Will you keep my credit card information on file?

No, you can rest assure we will not store your credit card information. All purchases are only 1 time charged.

Do you ship to my country?

Yes, we ship worldwide.

Will my items come in one package?

We will try our best to put all items inside 1 package most of the time. If you receive incomplete quantity/item, please contact us at [email protected]

If you need to swap an item

Returns and Exchanges

What is your returns policy?

We provide 30 days return since the date you receive the item. You can read more in returns policy page

I received the wrong item

Dont worry, please contact our friendly staff at [email protected]

My order arrived damaged

Dont worry, if it’s damaged during shipment, we will make replacement. Please contact our friendly staff at [email protected]

Where should I mail my authorized return?

Please contact our friendly staff at [email protected]

How do I receive customer support?

Please contact our friendly staff at [email protected]

What do I do if I entered an incorrect shipping address?

If you believe you have put wrong shipping address during checkout, contact us immediately within 24 hours at [email protected] with your name and order number. We can only update if we have not processed it.

Can I change or cancel an order after I’ve submitted it?

If you have a changed mind, please contact us immediately within 24 hours at [email protected] with your name and order number. 

We can only cancel it if we have not processed it.

Can I pre-order an item that is sold out?

Yes, please contact our friendly staff at [email protected] We will notify you when sold out item are available again.

Free Worldwide shipping

On all orders above $50

Easy 30 days returns

30 days money back guarantee

Outstanding Support

We don’t rest until every issue is solved to your satisfaction

100% Secure Checkout

PayPal / MasterCard / Visa