Our happiness team is here to assist you!
Here are some of the most common queries answered:
Orders and Shipping
How long does it take to receive my order?
It depends on your country, the average shipment takes about 10-14 days. For more details, please refer to the following shipping information page.
How do I change my shipping address?
If you put the wrong address, please contact us within 24 hours at firstname.lastname@example.org with your name and order number. We can only update it if the order hasn’t yet been processed.
How do I track the status of my order?
All parcels shipped out via DHL Max. The tracking number is included in your shipping confirmation email. You can use the following links to track your parcel:
Will you keep my credit card information on file?
We only store credit card information for subscriptions, but you can remove your card any time logging in to your account.
Do you ship to my country?
Yes, ANTI TAR™ ships worldwide.
Will my items come in one package?
Most of the time, your order will come in 1 package. For larger orders you might receive incomplete quantity, do not worry, the rest is on its way. If you have doubts, please contact us at email@example.com and we’ll be happy to assist you.
Returns and Exchanges
What is your return policy?
We provide a 60-day money-back guarantee from the date you receive the item. You can read more on our returns policy page.
I received the wrong item
Do not worry, please contact our friendly staff at firstname.lastname@example.org and they’ll be happy to assist you.
My order arrived damaged
If the order has been damaged during shipment, we will immediately send a replacement. Please contact our friendly staff at email@example.com.
Where should I email my authorized return?
Please contact our friendly staff at firstname.lastname@example.org.
Can I change or cancel an order after I’ve submitted it?
If you change your mind, please contact us within 24 hours at email@example.com with your name and order number. We can only change or cancel your order if it’s not been processed.
Can I pre-order an item that is sold out?
Sure, please send your interest at firstname.lastname@example.org. Our friendly team will notify as soon as your item is available again.