At ANTI TAR, we are dedicated to providing you with exceptional customer service and ensuring a seamless shopping experience. To help you find the information you need, we have compiled a list of common customer inquiries below. If you cannot find the answer to your question here, please do not hesitate to contact our customer support team.

Ordering

How can I place an order? 

To place an order, simply browse our website, add items to your cart, and proceed to the checkout page. During the checkout process, you will be prompted to enter your shipping and billing information, and you can choose your preferred payment method.

Can I change or cancel my order?

Order changes or cancellations must be made within 24 hours of placing your order. If your order has not yet been processed and shipped, we can accommodate your request. If your order has already been processed or shipped, you will need to follow our return process. Please contact our customer support team for assistance.

Shipping

What are your shipping options? 

We offer Standard Shipping for all orders. Shipping rates are calculated based on the weight of your order and your location. Estimated delivery times for Standard Shipping are 5-7 business days.

Do you ship internationally? 

Yes, we ship our products worldwide. International shipping rates and delivery times will be calculated at checkout based on your location. Please note that customers are responsible for any customs fees, import duties, or taxes that may apply.

How can I track my order? 

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking number provided to check the status of your delivery on the carrier's website.

Returns & Refunds

What is your return policy? 

We offer a 60-day return policy on eligible items. To be eligible for a return, items must be in their original, unused condition, with all original packaging and tags attached. Customers are responsible for covering the cost of return shipping. For more information, please see our full Return Policy.

How do I initiate a return? 

To initiate a return, please contact our customer support team within 60 days of receiving your order to request a return authorization. They will provide you with instructions on how to return your item(s) and the address to which they should be sent.

When will I receive my refund? 

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment.

Payment

What payment methods do you accept? 

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.

Is my payment information secure? 

We take the security of your payment information seriously. Our website uses SSL encryption to protect your data during transmission, and we never store your credit card information.

If you need further assistance or have any additional questions, please do not hesitate to contact our customer support team. We are always here to help!