At ANTI TAR, we are dedicated to providing you with exceptional customer service. If you have any questions, concerns, or feedback, please do not hesitate to get in touch with us. Our friendly and knowledgeable customer support team is here to assist you.
If you believe you have put wrong shipping address during checkout, contact us immediately within 24 hours at support@antitar.com with your name and order number. We can only update if we have not processed it.
HOW DO I TRACK THE STATUS OF MY ORDER?
Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s).
https://www.usps.com/ (for US customers only) https://www.singpost.com/track-items (for International orders)
WILL YOU KEEP MY CREDIT CARD INFORMATION ON FILE?
No, you can rest assure we will not store your credit card information. All purchases are only 1 time charged.
DO YOU SHIP TO MY COUNTRY?
Yes, we ship worldwide, all international order will be shipped out from Singapore warehouse. Customers are responsible for any customs fees, import duties, or taxes that may apply. Please refer to our shipping policy for detail.
WILL MY ITEMS COME IN ONE PACKAGE?
We will try our best to put all items inside 1 package most of the time. If you receive incomplete quantity/item, please contact us at support@antitar.com
If you need to swap an item
Returns and Exchanges
WHAT IS YOUR RETURNS POLICY?
We provide 60 days return since the date you receive the item. You can read more in returns policy page
I RECEIVED THE WRONG ITEM
Dont worry, please contact our friendly staff at support@antitar.com. We will settle everything for you.
MY ORDER ARRIVED DAMAGED
Dont worry, if it’s damaged during shipment, we will make replacement. Please contact our friendly staff at support@antitar.com
WHERE SHOULD I MAIL MY AUTHORISED RETURN?
Please contact our friendly staff at support@antitar.com
HOW DO I RECEIVE CUSTOMER SUPPORT?
Please contact our friendly staff at support@antitar.com
WHAT DO I DO IF I ENTERED AN INCORRECT SHIPPING ADDRESS?
If you believe you have put wrong shipping address during checkout, contact us immediately within 24 hours at support@antitar.com with your name and order number. We can only update if we have not processed it.
CAN I CHANGE OR CANCEL AN ORDER AFTER I HAVE SUBMITTED IT?
If you have a changed mind, please contact us immediately within 24 hours at support@antitar.com with your name and order number.
We can only cancel it if we have not processed it.
To help us address your inquiry more efficiently, please choose the most appropriate contact method from the options below:
Email
For general inquiries, order-related questions, or product information, please email us at support@antitar.com. We will do our best to respond to your email within 24 hours during our business hours, Monday through Friday, 9 am to 5 pm SGT.
Alternatively, you can fill in the message box below to leave a message for our customer support team. Please provide your name, email address, and a detailed message, and we will respond as soon as possible.
