Shipping & Delivery Policy
Order Processing Time
Business days are Monday to Friday, excluding Singapore public holidays. Orders placed on weekends or public holidays are processed on the next business day.
Warehouse Locations
ANTI TAR ships from local fulfilment warehouses in five locations worldwide. Your order is automatically routed to the warehouse closest to your delivery address — you do not need to select this at checkout.
9 Boon Keng Road #36-158
Singapore 330009
511 6th St
Madison, AL 35756
29 Kenhar Drive, Toronto
Ontario M9L 1M9
Local Japanese
fulfilment warehouse
Local Indonesian
fulfilment warehouse
Orders shipping from local warehouses are domestic shipments and benefit from faster delivery times and no customs delays. All other international orders ship from our Singapore headquarters.
Estimated Delivery Times
All timeframes are business days from the shipment date (the date you receive your tracking email). Actual delivery may vary based on carrier conditions, peak periods, and customs processing for international orders.
| Destination | Ships From | Estimated Delivery |
|---|---|---|
| USA Local | Madison, Alabama | 2–5 business days |
| Canada Local | Canadian warehouse | 2–5 business days |
| Japan Local | Japan warehouse | 2–4 business days |
| Indonesia Local | Indonesia warehouse | 2–5 business days |
| Singapore | Singapore | 1–3 business days |
| Australia, New Zealand | Singapore | 10–21 business days |
| United Kingdom | Singapore | 10–21 business days |
| Europe | Singapore | 10–21 business days |
| Middle East | Singapore | 14–28 business days |
| Mexico, Central & South America | Singapore | 21–35 business days |
| All other countries | Singapore | 14–35 business days |
| * Estimated delivery times are from shipment date and may vary. International orders may experience additional delays due to customs processing. ANTI TAR does not guarantee delivery dates for international shipments. | ||
Free Shipping
Free shipping is available on orders of $64 USD or more delivered to addresses in the USA and Canada.
- Bundle-2 ($64) and above qualify for free shipping to USA and Canada
- Single-box orders ($35) incur a standard shipping charge calculated at checkout
- Free shipping applies to the delivery address — USA and Canada addresses only
- Shipping costs for all other countries are calculated at checkout based on destination and weight
- Subscription orders follow the same threshold — Bundle-2 subscriptions and above qualify for free shipping to USA and Canada
Customs, Import Duties & Taxes
Orders shipped from local warehouses — USA to US customers, Canada to Canadian customers, Japan to Japanese customers, Indonesia to Indonesian customers — are domestic shipments and are not subject to customs duties or import taxes.
For all other international orders shipping from Singapore: customs duties, import taxes, and any associated fees are the responsibility of the buyer. These charges are not included in the product price or shipping cost and are not collected by ANTI TAR at checkout. They are charged by your country's customs authority upon or after arrival.
The amount of customs duty varies by country and is determined by your local customs authority based on the declared value of the shipment. ANTI TAR is not able to estimate these charges in advance. We recommend checking your country's import regulations before placing an international order if customs costs are a concern.
ANTI TAR declares the correct value of all shipments on customs documentation. We are unable to under-declare values or mark shipments as gifts to reduce customs liability.
EU Customers
Important Notice — Effective 1 July 2026
If you are ordering from a European Union country, two separate government charges apply to your order. They are different charges, collected at different points, and handled differently by ANTI TAR.
VAT (Value Added Tax)
VAT is collected by ANTI TAR at checkout as part of your order total. We are registered with the EU Import One-Stop Shop (IOSS) and remit VAT to EU tax authorities on your behalf. You should not be charged VAT again on arrival.
Please be aware — postal service limitation
We currently ship EU orders via postal service (DDU — Delivered Duty Unpaid). In rare cases, some national postal or customs offices may not correctly recognise the IOSS VAT payment and attempt to charge VAT again when your parcel arrives. This is a known limitation of postal delivery versus dedicated courier services.
If you are charged VAT on arrival: contact us at [email protected] with your order number and evidence of the charge (a photo of the customs notice is sufficient). We will refund the VAT amount we collected from you at checkout. Please note: we refund the VAT we charged — not the amount collected by the customs office, as these figures may differ due to exchange rates and local calculation methods.
Customs Duty — €3 flat fee (new from 1 July 2026)
From 1 July 2026, the EU introduced a flat €3 customs duty per item on all non-EU parcels valued under €150, replacing the previous low-value import exemption. This applies to your ANTI TAR order regardless of which EU country you are in.
This €3 duty is a mandatory EU government charge. It is not collected by ANTI TAR at checkout and we cannot waive it. It is separate from VAT — even though VAT was collected at checkout, the €3 duty is still payable on arrival. Your delivery carrier will notify you of the amount and collect it before releasing your parcel.
| One box order Expect approximately €3 customs duty payable on arrival. |
| Bundle orders The €3 duty is assessed per item by customs classification. Because all ANTI TAR boxes share the same product type, a bundle shipment is typically assessed as a single €3 charge — but this is determined by your carrier and customs authority, not by us. We cannot guarantee this outcome for every order. |
| If you refuse to pay the duty Your parcel may be returned to sender or destroyed by customs. Orders refused at customs for non-payment of government charges are not eligible for a refund from ANTI TAR. |
The EU has also indicated a possible additional handling fee of approximately €2 per shipment, expected from late 2026. This is not yet confirmed or in effect. We will update this policy if and when it comes into force. We are also working toward a courier solution (DDP — Delivered Duty Paid) that would allow us to collect both VAT and customs duty at checkout, eliminating any on-arrival charges for EU customers. We will update this section when that is in place.
Order Tracking
A tracking number is provided for all ANTI TAR orders. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
- Tracking information is sent to the email address used at checkout
- Allow up to 24 hours after receiving your tracking email for the carrier to update the tracking system
- USA, Canada, Japan, and Indonesia orders benefit from frequent domestic tracking updates
- International orders shipped from Singapore may show less frequent updates during international transit — tracking typically resumes once the parcel enters your country's local postal network
- If you have not received a tracking email within 3 business days of placing your order, check your spam folder first, then contact [email protected]
Shipping Insurance
Optional shipping insurance is available for purchase during the checkout process. Insurance covers loss or significant damage during transit.
If you purchase shipping insurance
- Lost parcels: replacement order shipped at no additional cost
- Significantly damaged items: replacement shipped or full refund at your preference
- Wrong address delivery (where insured): reshipment covered
If you do not purchase shipping insurance
Uninsured orders that are genuinely lost or significantly damaged during transit are still covered by our 365-day satisfaction guarantee. Contact [email protected] with your order number and we will assess on a case-by-case basis. Our guarantee commitment takes precedence — we will not leave a customer without resolution for a genuine shipping failure.
Practical guidance: for domestic orders shipping from local warehouses (USA, Canada, Japan, Indonesia), shipping loss is uncommon and the 365-day guarantee provides meaningful protection. For high-value international orders shipping from Singapore over long distances, insurance provides more direct and immediate coverage for transit issues.
Address Changes
If you need to change the delivery address on an order you have already placed, contact us immediately at [email protected] with your order number and the correct address.
- Address changes can only be made before the order is dispatched from the warehouse
- Once a shipment has been handed to the carrier, we are unable to redirect it
- If you have purchased shipping insurance and the parcel is delivered to an incorrect address due to an error made at checkout, insurance will cover reshipment to the correct address
- If the parcel has been dispatched and you did not purchase insurance, reshipment costs to the correct address are the buyer's responsibility
Act quickly: orders are typically processed within 1-2 business days. If you notice an error in your address immediately after placing the order, email us right away — the sooner you contact us, the more likely we can make the change before dispatch.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at [email protected] with your order number.
- Orders can be cancelled and fully refunded if they have not yet been processed or dispatched
- Once an order has been dispatched, it cannot be cancelled — but you can return it under our 365-day satisfaction guarantee once it arrives
- Subscription orders can be cancelled at any time through your account at antitar.com — there is no minimum commitment or cancellation fee
Damaged or Missing Orders
Order arrived damaged
If your order arrives with significant damage to the products (not just minor packaging damage), contact [email protected] with your order number and a photo of the damage. We will arrange a replacement or refund promptly.
Incorrect items received
If you receive the wrong product or quantity, contact [email protected] with your order number. We will resolve this immediately — correct items will be sent at no cost.
Order not received
If your tracking shows delivery but you have not received your order, first check with neighbours and any safe drop location. If the parcel is genuinely missing, contact [email protected] with your order number. If you purchased shipping insurance, a replacement will be arranged. If you did not purchase insurance, we will investigate with the carrier and assess under our 365-day satisfaction guarantee.
Important: for any shipping issue claim, please contact us within 30 days of the estimated delivery date. This allows us to open a carrier investigation within the carrier's claim window. Claims made after 30 days from the estimated delivery date may not be eligible for carrier investigation.
Contact & Support
For any shipping-related enquiry not covered by this policy, or to report a specific issue with your order, contact our support team:
- Email: [email protected]
- Response time: within 24 hours on business days (Monday–Friday SGT)
- Always include your order number in your message for fastest resolution
Need help with an order?
Our team responds within 24 hours — include your order number.
For general product questions, see our FAQ page. For returns and refunds, see our Refund Policy.